Corporate mission statements routinely include glib disclaimers about ‘valuing our customers’ or ‘valuing our people’, which you’d have thought would go without saying!  Despite the mission commitments, one of the reasons people say they’re unhappy at work is that they don’t feel valued, particularly by their managers.  As we described in a recent blog (Blog 66, Corporate Venom), one of the main ways managers contribute to the misery felt by their team members is by behaving in a way the Challenge of Change Resilience Training® describes as ‘toxic achieving’: wanting everything done yesterday, regardless of what it takes, and becoming angry when their expectations are not met.