Your privacy matters to us.

This policy applies when you use our websites, take part in The Challenge of Change Resilience Training™, receive our emails, newsletters, or otherwise provide information to us.

When we say “we”, “us” or “our”, we mean The Work Skills Centre Ltd.

Our aim is to handle your personal information responsibly and in accordance with applicable data-protection and electronic communications legislation.

We may update this policy from time to time, so please check this page occasionally for any changes.

What information do we collect?

Depending on your relationship with us, we may collect information such as:

• your name and email address;

• your preferences and interests;

• relevant qualifications;

• information needed to provide The Challenge of Change Resilience Training™ programme and related services.

This may include information from:

• participants in our training workshops;

• approved and trained accreditees;

• people who choose to receive our newsletters and blogs;

• administration contacts;

• professional associates and others who work with us.

How do we collect your information?

We may collect information when you:

• register online to complete your Profile;

• choose to receive our newsletters or blogs;

• complete our accreditation process;

• select relevant options when completing your Profile;

• otherwise provide information to us as part of our training or associated services.

How do we use your information?

We use personal information to help us provide and improve our services. This can include:

• keeping in touch with participants, accreditees, suppliers, associates and other interested parties;

• providing online support as part of The Challenge of Change Resilience Training™ programme;

• sending information connected with your training or Profile;

• improving our products and services;

• tailoring our website and services where appropriate.

Depending on the options selected for a workshop, we may also email participants with:

• additional Profile information following their workshop;

• access to Refresher materials around 90 days after a workshop;

• access to complete their Profile again around six months after a workshop.

Some of these services are optional and may depend on the arrangements made by the organisation commissioning the workshop. Re-administration of the Profile may involve an additional participant fee.

Keeping your information safe

Our website uses an SSL certificate, which helps provide an encrypted connection between your browser and our website.

We also use appropriate physical, electronic and management procedures to help protect the personal information we hold from unauthorised access or disclosure.

Your Profile information

We retain participant email addresses where necessary to allow participants to access and complete their Profile.

Personal Profile information, such as psychometric scores, is treated as confidential and is sent directly to participants rather than being retained by us.

The Work Skills Centre Ltd is responsible for the personal information it controls. We also work with d3i, our professional partner, which provides services including data storage, management and administration of newsletters and blogs.

Neither we nor d3i will sell, rent or distribute your personal information unless you have given permission or we are required to do so by law.

You can read d3i’s Privacy Policy here.

Coaching programmes

For coaching programmes, participants may work individually with an allocated programme coach.

Where a participant’s Challenge of Change psychometric information, including Profile scores, needs to be shared with that coach, this is done through the relevant Project Manager. Participants are asked for permission before their Challenge of Change data is released to a programme coach.

Newsletters and blogs

We use Mailchimp to distribute our newsletters and blogs.

If you choose to subscribe, we may occasionally send you information that we believe will be useful or interesting to you.

Mailchimp may provide us with information about email opens and link clicks. We use this information to understand how our communications are being used and to help us improve them.

You can unsubscribe from our newsletters and blogs at any time. You can also subscribe again through the participant dashboard if you change your mind.

How long do we keep your information?

How long we keep information depends on the service you use.

For information collected through our website and secure login, our current retention periods include:

• 24 hours for participants receiving additional Profile information;

• up to 90 days for participants choosing Refresher training;

• six months for participants choosing to complete the Profile again.

These periods do not apply to contact details held for the delivery of newsletters and blogs.

Participants can log in and delete their account at any time. Dormant or unused accounts are deleted after 24 months.

You can also ask us what personal information we hold about you and request its deletion. There is no charge for making a request, and we aim to respond within 30 days.

Cookies

Cookies are small files placed on your device when you visit a website. They can help a website work properly, remember your preferences and help us understand how the site is being used.

We use cookies for purposes including:

• keeping our website and secure login working;

• authentication and security;

• remembering choices and preferences;

• understanding how visitors use our website;

• helping us improve the website and our services.

We use cookies associated with services including Google Analytics, Squarespace and The Challenge of Change secure login.

Google Analytics helps us understand how our website is being used so that we can improve it. Google Analytics data is currently retained for 38 months.

You can read Google’s Privacy Policy or use the Google Analytics Opt-Out Browser Add-on.

You can also change your browser settings to restrict or block cookies. Please be aware that blocking some cookies may prevent parts of our website or secure services from working correctly.

Cookies currently used

On challengeofchange.co.uk, these include:

• gat, gid, ga and _utma from Google Analytics

• ss_cpvisit, ss_cvisit, ss_cvt, ss_cvr, crumb, ss_cid and SS_MID from Squarespace

On our secure participant website, these include:

• gid, ga and __utma from Google Analytics

• sessionid and csrftoken for Challenge of Change functionality

• SS_MID from Squarespace

Your rights and contacting us

You can contact us if you:

• would like to know what personal information we hold about you;

• would like us to delete information we hold about you;

• have a question about how we use your information; or

• would like to make a privacy complaint.

Please email info@challengeofchange.co.uk.

If you have a complaint, we would appreciate the opportunity to look into it and put things right.

You also have the right to contact the UK Information Commissioner’s Office (ICO). You can find further information on the ICO website.

This Privacy and Cookies Policy is intended to explain how we handle your information and is not a contract.

Last updated: October 2026