The Work Skills Centre Ltd (‘our’, ‘us’ or ‘we’) is committed to ensuring the protection of your privacy and it’s important for you to know and understand how we will use and protect any information you give us through the use of our websites and, our emails, eNewsletters and blogs. 

Our privacy policy aims to follow the current Privacy and Electronics Communications Regulation (PECR), or ePrivacy Directive, and the General Data Privacy Regulations (GDPR).

Effective from 25th May 2018, and through subsequent updates, your information will only be used in accordance with this Privacy Policy. We reserve the right to alter this Policy without notice and therefore suggest that you check back from time to time to ensure you are up to date and happy with any changes made.

We collect the following information

Names and e-mails from: 

  • participants in our training workshops
  • approved and trained accreditees 
  • eNewsletter and blog recipients via MailChimp
  • e-mails of administration personnel

We may also collect preferences, qualifications and interests and other information relevant to the provision of The Challenge of Change Resilience Training™ programme in respect of our participants, personnel, users and professional associates’ requirements. 

How we collect information

We collect information:

  •  when training participants register online with us to complete their Profile
  •  when registrants ‘opt-in’ to receive our eNewsletters and blogs
  • when participants have completed the accreditation process (at which point they’re upgraded from participants – all accreditees have attended our  workshop(s)
  • when they check a box at ‘Profile completion’ 

Why do we collect this information and what do we do with it?

We gather participant and associates’ information to better understand their needs and provide the best service possible, in general for:

  • internal records, so that we can keep in touch with participants, suppliers, associates and interested parties
  • improvement of our services and products
  • the delivery of online support as part of the Challenge of Change Resilience Training™ programme
  • the tailoring of this website according to users’, participants’ and professional associates’ interests

All e-mails are obtained by positive opt-in consent.  They are used to: 
(i) allow required contact with accreditees, e.g. to inform them of changes to process
(ii) mailing out of additional Profile information to participants the day after their training workshop
(iii) mailing out of Refresher access, 90 days post-workshop
(iv) mailing out of access to the Profile for re-administration, 6 months post-workshop  

Please note: Companies sometimes don’t want external e-mails to their staff, so (ii) and (iii) are optional; options are exercised when setting up the workshop.  Item (iv) is similarly a selected option, but unlike the other two options there is an additional fee levied per participant.  

Safe and secure

This website has an SSL Certificate this shows trusted, secure and encrypted information exchange between browsers and webservers, websites and networks.

We are committed to ensuring that your information is secure and to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Controlling your personal information

We retain participant e-mails so that they can complete their Profile. Information personal to them, e.g. psychometric data ‘profile scores’ are not held by us, they are confidential to participants, and mailed directly to them.  

We are Data Owners and Controllers, our Data Processor is our professional partner d3i, who is responsible for eNewsletter and blog administration, data storage and management.  Our Data Privacy Manager at d3i is Oliver Waters.
Neither we, or d3i, will lease, sell or distribute your personal information unless we have your permission or are required by law. You’ll find d3i’s Privacy Policy here.

Please note: In respect of CCL training (United States of America), Professional Accreditees of The Challenge of Change Resilience Tranining™ (CoC) are assisted in the leadership training programmes by coaches who are allocated a number of participants for one-to-one work during the programme.  Participant psychometric data, including profile scores, are forwarded to the relevant coach via the Project Manager for the particular workshop. Permission is sought from the participants of CCL training before CoC data is released to programme coaches. 

eNewsletters and blogs

We use a third party provider, MailChimp to deliver our eNewsletters and blogs.

If you choose to ‘opt in’ and sign up to receive our e-newsletter and blogs you will periodically receive information we believe you may find useful, valuable, timely and of interest to you. Through MailChimp we gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp Privacy Policy

It will be clear that our eNewsletters and blogs are from us and you may unsubscribe at any time, which will remove your contact details from our eNewsletter/blog database. You may also re subscribe whenever you wish via the participant dashboard. 

Information Retention

With the exception of contact e-mails used by MailChimp for our eNewsletter and blogs, data collected via our website/secure login is retained by us for a minimum:

  • 24 hours for those participants receiving the additional Profile information
  • up to 90 days for those participants opting to do the Refresher training
  • 6 months for those participants opting to re-do the Profile

A participant may, at any time, log in and delete their account. All ‘dormant’ or unused accounts will be deleted after 24 months.

You may, at any time, request to see what information of yours we hold and request its deletion. There is no charge and we will supply the information to you within 30 days.


We use cookies on our website.  Cookies are small text files that help us give you tailored browsing experiences, thus optimizing the site’s efficiency for each and every visitor.  Many cookies are essential to the functionality of a website and without them the site may not seem to work properly. 

Our websites use Google analytics cookies. These give us no personal information about you, they simply help us to improve our site and give you the information you’re seeking.  Other cookies present will support the functionality of the secure login and programme administration.

Our secure registration for training participants on we use Google Analytics Cookies, plus, 3di functional, authentication, customization and security cookies. These help us verify participants’ accounts and devices, and determine when you’re logged in, so we can make it easier to access services and provide the appropriate experiences and features. We also use cookies to help prevent fraudulent use of login credentials and to remember choices made, such as language preferences.  

Our website cookies are as follows:
_gat                  (Google Analytics)
_gid                  (Google Analytics)
_ga                    (Google Analytics)
ss_cpvisit       (Squarespace)
ss_cvisit         (Squarespace)
ss_cvt              (Squarespace)
ss_cvr              (Squarespace)
crumb              (Squarespace)
ss_cid               (Squarespace)
__utma             (Google Analytics)
SS_MID           (Squarespace)
_gid                    (Google Analytics)
_ga                      (Google Analytics)
sessionid         (Challenge of Change)
csrftoken        (Challenge of Change)
__utma              (Google Analytics)
SS_MID            (Squarespace)

Google Analytics data retention is 38 months. You’ll find Google’s Analytics Privacy Policy here

You can opt-out of Google Analytics cookies altogether by linking to this Google Analytics Opt-Out Add-on.

You can set your browser to not accept cookies, but this may limit your ability to use the services we offer. 

Privacy queries, data removal and complaints

You may, at any time, request to see what information of yours we hold and request its deletion. There is no charge and we will supply the information to you within 30 days.

Please contact if you have a query, wish to remove your data from our systems or have a complaint about something you think we have done that affects your data privacy. In respect of a complaint, please do let us know and allow us to remedy the situation. You are also free, at any time, to contact the Information Commissioner’s Office via the

This is a statement of our Privacy Policy and is not a contract. For further information on data protection and the requirements of GDPR we encourage you to visit the ePrivacy Regulation and the ICO Guide to General Data Protection Regulation