Case study: United Response
EVIDENCE
An opportunity to explore resilience with a large UK-based charity, where balancing the needs of the people they support and their teams requires energy, adaptability and care.
Background
We partnered with United Response to explore the impact of training on the resilience behaviours as well as absence rates.
We delivered the Challenge of Change resilience programme across four different areas of the organisation, giving us an opportunity to see whether the training could create measurable change across multiple teams.
The study
Participants completed the Challenge of Change Profile before the programme and again six months later. There was no control group in this case study but the wider sickness and absence rates for the whole company were available.
Changes to resilience
The changes in resilience were accompanied by a striking change in sickness absence.
Across the four areas where Challenge of Change was delivered, sickness absence fell by between 16% and 43% compared with the same six-month period the previous year. Across the organisation as a whole, the reduction was just 0.25%.
Together, the findings provide a compelling example of how changes in individual resilience can be accompanied by measurable changes in the workplace.
Six months after the Challenge of Change programme, participants showed significant improvements across four resilience behaviours.
They were less likely to ruminate, better able to step back and keep pressure in perspective, and showed significant improvements in Emotional Inhibition and Perfect Control.
Impact on absence
